Browsing Diplomové práce - 13131 by Subject "odchozí provoz"
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Simulační model zákaznického centra
; Supervisor: Hampl Petr; Opponent: Jareš Ewa
(České vysoké učení technické v Praze. Vypočetní a informační centrum.Czech Technical University in Prague. Computing and Information Centre., 2019-06-11)The complexity of the recent customer centers makes the usage of the simulation models for a performance measurement a potential solution. The service quality of a customer center is changed dynamically by the small ...