Poskytování informací ve veřejné dopravě při mimořádných událostech

Abstract

Pro udrzeni konkurenceschopnosti mestske verejne dopravy je potreba v pripade vypadku sluzby klienty informovat. Prace shrnuje prostredky, umoznujici zprostredkovavat informace behem mimoradnych udalosti ve verejne doprave. Jejich aplikaci ve skutecnem provozu predvadi na prikladu Prazske integrovane dopravy. Na tomtez systemu popisuje moznosti ucastniku v procesu tvorby a prenosu informace. Nakonec jsou nastineny principy, kterymi by se melo informovani behem mimoradnych udalosti ridit.Should public urban remain competitive it is important to inform clients about service disruptions. This paper summarizes means of passenger information during transport incidents. In-world application of real-time information systems is shown on the system of Prague integrated transport. Process of information creation and transfer in this system is further described. Finally principles under which informing should be performed are discussed.